SHIPPING & DELIVERY
CSHEON offers worldwide shipping with a variety of different shipping providers. We ship out within 24 hours for ready made products. For Custom Personalisation or Custom orders, please allow an additional 7-20 days production time or as stated. Please make sure all Addresses and Contact info is acccurate. To check your shipping tracking code, you can log in to your account and check on the orders list or alternatively we will email you your tracking code. FREE Shipping with a minimum spend. Just checkout and key in your receiving address. For Gifts, please key in your gift receivers address & contact info during checkout – CSHEON will send the gifts directly to their doorstep.
SHIPPING TIMEFRAME BY COUNTRY:
1 Hour Demand Delivery: Klang Valley : Grab or Lala Move Delivery Upon Request Only & Additional Payment – Within 1 Hour After Pick Up
Standard West Malaysia: 1-3 Working Days After Delivery
Standard East Malaysia : 2- 5 Working Days After Delivery
Singapore, Brunei, Indonesia, Thailand
2 – 5 Working Days After Delivery
All Other South East Asia Countries
4 – 9 Working Days After Delivery
China 【 中国 】
3-7 Working Days After Delivery
Taiwan 台灣, Japan 日本, Korea 韓國
4 – 8 Working Days After Delivery
United States & Canada
4 – 10 Working Days After Delivery
5 – 10 Working Days After Delivery
New Zealand & Australia
5 – 10 Working Days After Delivery
Kuwait, Qatar, & UAE
6 – 12 Working Days After Delivery
6-14 Working Days After Delivery
7 – 14 Working Days After Delivery
All Other Countries not listed above except Israel :
5- 12 Working Days After Delivery
Exchange & Returns
Our Promise: All CSHEON Pieces goes through a detailed quality check before delivery.
All Sales Are Final For CSHEON but however, customer can request for an exchange for any manufacturing defects in within 30 days. Customers can choose to exchange to the same product or product of same price point. On special cases, we will reimburse for customers to pick a higher price item. Exchanges will only be done for item in good condition, with CSHEON product tag still intact, within 25 days and with confirmation that item is a manufacturing defect. Please email us clear images immediately after receiving & explain the defect to firstname.lastname@example.org
Custom Made & Personalised:
All Personalisation & Custom Products are strictly final. However, drop us a message if you need any aid, our friendly customer service team will try to help as much as we could. For products with manufacturing defect within 30 Days, we will try to replace the hardware or fix the issue. Email us with clear images and description of defect at email@example.com
All CSHEON Pieces comes with a beautiful packaging and carefully packed by CSHEON's Team. We will make sure product is protected & that they arrive in a beautiful packaging. All pieces comes with a CSHEON Authenticity Card – [Please keep for verification purposes during exchange – if needed]
Please pick up your parcel within 1 week or the time frame your local shipping provider allows if you did not manage to receive the parcel from the address provided. Your parcel will be returned to us & we will charge shipping fee again for 2nd shipping. All delivery timeframe shown is during normal circumstances & not during high demand season. CSHEON team will try our very best to protect the beautiful packaging boxes however take note we are not responsible for packaging damages caused by Shipping Providers. For Shipping Damages, contact us immediately for a solution. We are not able to deliver to Israel.
- WE DO NOT ACCEPT EXCHANGES FOR PRODUCTS WITH CSHEON SAFETY TAG NOT INTACT.
- Instalment Payment Delivery
We will deliver items upon first payment or successful confirmation from our instalment providers. You may then make the payments to the instalment providers. CSHEON is not asssociated with any of the instalment providers.