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1. Can I return my product?

We’re really sorry if you’re not happy with the items you received, and we gladly accept returns within 7 days of receiving your items – for most items in new condition. Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on  the original purchase invoice. Generally, customers should be responsible for the cost of any returning items.

2. How do I return?

– Get in touch with our customer service representative by sending us an email to csheonleather@gmail.com t in your account. Indicate which item(s) you would like to return and the reason for your return.

– Place the item(s) in the original packing and seal the parcel securely.

– Drop off your package at the local post office and provide a valid tracking number or tracking link within 48 hours after you send your parcel. Return parcel’s payment shall be made by customer.

– process an exchange or issue a refund to your account in accordance with our return conditions.

  •  -Please note that shipping charges are non-refundable.

3. Return Conditions

– Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed, or altered in any way.

– We do not accept returned items that were sent back by you directly without checking with us first.

– We do not accept packages returned by the C.O.D. service. Return shipping charges are non-refundable.

– We do not accept returned items that are for sale. ALL SALES & DISCOUNTS ARE FINAL. FINAL SALE: All clearance or discounted items are FINAL SALE and are not eligible for return or exchange. All custom made orders are strictly final. however, we will try to help as much as we can if you have any issues. – Please email csheonleather@gmail.com

4. What is the return address?

If you wish to return the items to the nearest return address, please wait for the return reply, our customer service representative will get back to you.

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